At Mobaby Care Nigeria, we are committed to providing you with the highest quality natural baby care products and exceptional customer service. Our return policy is designed to ensure a seamless shopping experience for our valued customers.
Damaged or Defective Products: In the unlikely event that you receive a damaged or defective product, please contact our customer service team within 48 hours of delivery.
We will arrange for a replacement or issue a refund.
Incorrect Items: If you receive an incorrect item in your order, please notify us immediately (within 24 hours of receiving)n. We will arrange for the correct item to be sent to you, and we may provide a prepaid return label for the incorrect item to be returned to us.
Unsatisfied with Purchase: We take pride in the quality of our products and want you to be fully satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 14 days of delivery to discuss your concerns. We will do our best to resolve this on case-to-case basis
Return Process: To initiate a return, please contact our customer service team via email or phone. You may be required to provide details such as your order number, reason for return, and photographic evidence if applicable. Once your return request is approved, we will provide you with further instructions on how to return the item(s).
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., damaged or incorrect item). We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
Contact Us:
If you have any questions or concerns about our return and delivery policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your Mobaby Care Nigeria shopping experience exceeds your expectations.
